Return policy
At Zivauralux, we are committed to providing high-quality skincare products that meet your needs. Due to the nature of personal care and skincare products, we do not accept returns or exchanges to ensure the safety and integrity of all items.
All Sales Are Final
For hygiene reasons, once a product has been shipped, we cannot accept returns, refunds, or exchanges even if unused or unopened. This policy helps us maintain the highest standards of product safety for all our customers.
Damaged or Incorrect Items
We take great care in packaging your orders, but if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@zivauralux.com. Include your order number, a clear photo of the product, and packaging so we can assist you promptly. Depending on the issue, we may offer a replacement or store credit at our discretion.
Cancellations
Orders cannot be canceled or modified once they have been processed. Please review your order carefully before checkout.
Your Satisfaction Matters
If you have concerns about a product, we encourage you to read the full product description and ingredient list before purchasing. Feel free to reach out to our team for recommendations and assistance in choosing the right skincare for your needs.
Thank you for understanding and shopping with Zivauralux. We appreciate your trust in our brand!